Returns & Refunds

At swimbal.com, we want every purchase of our kitchenware and home products to be a positive experience. If an item does not meet your needs, you may request a return in accordance with the requirements below.

1. Conditions for Standard Returns

A standard return request must be made within 14 days from the date of purchase.

Before requesting a return, please make sure that the merchandise:

• Has not been used, damaged, or washed

• Remains in its original condition

• Includes the original labels and packaging

• Includes all applicable accessories and promotional gifts

• Can be returned in a condition suitable for resale

• Can be matched with valid proof of purchase, such as an order number or invoice

Products Excluded From Standard Returns

For hygiene and safety considerations, certain opened personal care products cannot be returned. This may include applicable kitchen-related utensils or other products where opening the package affects hygiene requirements.

Products identified as “Final Sale” or “Non-Refundable” during clearance promotions are also excluded from standard returns.

2. Requesting a Return

If your purchase qualifies for a return, please complete the following process.

Step 1 — Send Us a Request

Email service@swimbal.com within the applicable 14-day return period.

Please provide:

• Your order number

• Name of the product

• Reason for requesting the return

Our team will review the information and provide the applicable return instructions.

Step 2 — Send the Merchandise Back

Once return instructions have been provided, please package the merchandise securely and send it to the return address supplied by our customer service team.

We recommend using a trackable shipping service so that the shipment can be monitored during transportation.

For standard returns, the customer is responsible for the return shipping cost.

3. Refund Procedure

After the returned merchandise reaches us, we will check its condition against the return requirements.

If the returned item satisfies the applicable conditions, we will proceed with the refund.

Refund Destination

Approved refunds will be sent back through the original payment method used for the purchase.

Refund Timing

Once we have issued the refund, the time required for the money to appear in your account depends on the processing schedule of your bank or payment service provider.

What Is Refunded?

For an eligible standard return, the refund covers the purchase price of the returned merchandise.

The original shipping charge and return shipping expense are generally non-refundable.

An exception applies when the return results from an error on our side, such as sending the wrong product or supplying a defective item.

4. Damaged, Defective, or Incorrect Orders

If your order arrives with a defect, is damaged during transportation, or contains an item different from what you ordered, please contact us within 48 hours after receiving the package.

Email:

service@swimbal.com

Please include clear photos or videos showing the problem so that our team can assess the issue.

When the problem is confirmed to be our responsibility, swimbal will cover the related return costs.

Depending on the circumstances and your preference, we may:

• Provide a prepaid return label

• Arrange a courier collection at our expense

• Send the correct replacement item

• Issue a full refund

We will work with you to determine the most appropriate solution.

5. Customer Support

If you need clarification about a return, refund, or any part of this policy, please contact:

swimbal Customer Service
Email: service@swimbal.com

We aim to respond to customer inquiries within 1–2 business days.

Please keep your order number available when contacting us, as this will help us locate your purchase and handle your request more efficiently.