Privacy policy
Privacy & Data Protection Policy
1. About This Privacy Policy
This Privacy & Data Protection Policy applies to swimbal.com, the online grocery platform operated by swimbal (“we”, “our”, or “us”).
We understand that personal information should be handled responsibly. This policy explains what information may be obtained through your interactions with our services, the reasons we use it, and the measures we take to protect it.
2. Information We May Receive
To operate our website and fulfill customer requests, we may need to collect different types of information.
Details Needed for Orders
When you register with us or purchase products, information such as your name, telephone number, delivery address, and email address may be collected.
These details are necessary for account registration, order processing, communication, and delivery arrangements.
Website Activity and Device Information
When you browse our website, we may collect non-identifying technical information, including your device type, browser information, IP address, and browsing activity.
This information may be used to understand how the website is being used and to identify opportunities to improve website performance and usability.
Information From Customer Communications
If you contact our support team, we may retain relevant details from your communication so that we can respond to your request and maintain an appropriate record of customer service interactions.
Customer inquiries may be sent to:
3. Purposes for Using Information
Information collected by swimbal may be used in connection with the following activities:
Order Fulfillment and Customer Services
To process purchases, coordinate deliveries, handle returns, and provide important messages relating to orders and services.
Improving Your Experience
To improve website functionality and performance, understand customer usage patterns, and, where appropriate, provide product recommendations that are more relevant to your interests.
Fraud Prevention and Legal Requirements
To help protect our platform from fraudulent or unauthorized activity and to meet applicable legal, regulatory, or governmental requirements.
4. Data Protection Measures
We use reasonable safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or misuse.
These safeguards may include data encryption, internal access restrictions, and confidentiality obligations imposed on necessary third-party service providers.
We seek to limit access to customer information to circumstances where it is reasonably necessary for legitimate service or business purposes.
5. How Information May Be Disclosed
We do not sell your personal information.
Information may be disclosed only where appropriate and permitted, including:
-
When you have expressly given us permission
-
When disclosure is necessary to satisfy legal requirements
-
When information is relevant to a corporate transaction, such as a merger
Where applicable, third-party recipients may be required to maintain confidentiality when handling information provided by us.
6. Your Data Rights
Depending on the laws that apply to you, you may have the right to request:
Access — Ask what personal information we hold about you.
Correction — Request that inaccurate or incomplete information be updated.
Deletion — Ask us to remove your personal information where applicable.
Withdrawal of Consent — Withdraw consent when your information is being processed on the basis of consent.
For any of these requests, please contact:
We will review your request and respond in accordance with applicable requirements.
7. Contact Details
If you have questions about this Privacy Policy or would like to discuss how your personal information is handled, please contact our team at:
swimbal Customer Support
Email: service@swimbal.com
We are committed to handling customer information responsibly and providing appropriate assistance with privacy-related requests.