Privacy policy
Swimbal respects your privacy and takes reasonable measures to protect the personal information provided through our website.
This Privacy Policy explains what information may be collected when you visit or purchase from swimbal.com and how that information may be used.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
- name;
- email address;
- telephone number;
- billing information;
- shipping address;
- order details;
- payment-related transaction information;
- information you provide when contacting customer support;
- technical information relating to your browser or device.
We do not need to receive or store your complete payment card credentials when payment is processed by an external payment provider.
2. How We Use Information
Information may be used to:
- process and fulfill orders;
- arrange delivery;
- provide order updates;
- respond to customer inquiries;
- handle returns and refunds;
- maintain website security;
- detect and prevent fraudulent or unauthorized activity;
- improve our website and services;
- comply with applicable legal obligations.
3. Payment Information
Payments may be processed through third-party payment providers.
Payment providers may independently process transaction information according to their own privacy policies and security procedures.
Swimbal does not request unnecessary payment information through ordinary customer service communications.
4. Service Providers
We may work with third-party service providers that assist with functions such as:
- payment processing;
- order fulfillment;
- shipping and delivery;
- website hosting;
- website analytics;
- customer support.
These providers may only receive information reasonably necessary to perform the relevant service, subject to applicable requirements.
5. Cookies
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, and improve the shopping experience.
You may be able to manage cookie preferences through your browser or available website settings.
6. Data Security
We use reasonable administrative and technical measures to help protect customer information against unauthorized access, misuse, alteration, or disclosure.
No internet-based transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
Personal information is retained for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, legal, accounting, security, and dispute-resolution requirements.
8. Your Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including rights to access, correct, delete, or otherwise control certain information.
Requests may be submitted through our customer service email.
9. Children's Information
Our website is intended for general consumers and is not directed toward children who are not legally permitted to make purchases independently.
We do not knowingly request personal information from children for the purpose of completing unauthorized purchases.
10. Policy Updates
This Privacy Policy may be updated when our website operations, services, or legal obligations change.
The latest version will be published on this page with the applicable effective date.
11. Contact
Privacy-related questions can be sent to: