After-sales-policy

We understand that issues may occasionally arise with an order. If you have any questions or concerns regarding your purchase, please contact our customer support team first at service@swimbal.com.

Please provide your order number and a brief description of the issue so that we can review your request and work with you toward an appropriate solution as quickly as possible.

Our customer service team aims to respond to customer inquiries within 24 hours during our regular support hours. Depending on the nature of the issue, we may request additional information or photographs to help us investigate the matter.

Customers always retain any rights and remedies available to them under applicable law and the policies of their payment provider.